Privacy Policy

H MAC PETZ ("we", "us", "our") operates this website to showcase our pet food and pet accessories store located in Madurai, Tamil Nadu. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have.

1. Information We Collect

We collect information that you voluntarily provide to us, primarily through our Contact page. This may include:

• Your name
• Email address
• Phone number (optional)
• The subject and content of your message or enquiry

We do not require you to create an account or provide payment information to browse this website, as it is currently a product showcase and enquiry website rather than an online checkout system.

2. Contact Form Information

When you submit our contact form, the details you provide are stored securely in our database so that our team can respond to your enquiry. This information is used only for the purpose of communicating with you about your enquiry and is not sold to third parties.

3. How We Use Your Information

Information collected through this website is used to:

• Respond to your questions, enquiries and feedback
• Provide information about product availability and pricing
• Improve our website and the products/services we offer

4. Cookies

This website may use basic cookies or similar browser storage required for standard functionality (such as remembering your session while browsing). We do not currently use cookies for advertising or cross-site tracking. If this changes in the future, this policy will be updated accordingly.

5. Third-Party Services

Our website may load third-party resources such as Google Maps (to show our store location), Google Fonts, Font Awesome icons, and the Bootstrap framework, which are served from their respective providers' servers. These providers may collect standard technical information (such as IP address) as part of delivering their service. We also provide a WhatsApp contact button, which will open WhatsApp's own application or website, governed by WhatsApp's own privacy policy.

6. Data Security

We take reasonable technical precautions - such as encrypted password storage, secure form handling and restricted admin access - to protect information submitted through this website. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

Contact form submissions are retained for as long as reasonably necessary to respond to your enquiry and for our internal records, after which they may be deleted by our team.

8. Your Rights

You may contact us at any time to ask what information we hold about you, to request a correction, or to request that we delete information you have submitted, subject to any legitimate business or legal record-keeping needs.

9. Contact Information

If you have any questions about this Privacy Policy, please contact us:

• Phone: 098439 01231
• Email: info@hmacpetz.in
• Address: Alanganallur Main Road, Sikkandar Savadi, Koodal Nagar, Madurai, Kovil Pappakudi, Tamil Nadu - 625018

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Last updated" date.